Troubleshooting

You are stuck and need some help?

General Questions

What happens if I delete my inventory from Seller Central?

For updating status of the listings, you don't need to worry about. If you delete some listing from your seller central, we will update the status from Active/Inactive to Deleted for that specific listing. Also, if you are out of stock and the status went from Active to Inactive, we will update the status on wholeseller.io from Active to Inactive.

Do you share my purchasing information with Amazon?

With Amazon we share only selling price, i.e. your price from listings table column. The other information stay on wholeseller.io.

Can Wholeseller.io handle additional marketplaces - eBay, Etsy, etc.?

At this moment, we can pull data for Amazon sellers only. For other marketplaces is unavailable.

Can I see reports for Profit & Loss?

In Analytics > Inventory, you can see report for Profit & Loss for any date range you choose (From first day when you Authorize your store). You can see your income and expenses divided by categories. From Total Income and Total expenses is calculated your Net Profit. You can add manually other income and other expenses that are not from Amazon. For the exact amount of Cost Of Goods Sold, you need to enter product cost for every listing in Listings table.

Browsers

How to Open an Incognito or Private Browser Window?

Maybe sometimes you will need to open Incognito or Private browser window for example to log in with another account on wholeseller for another seller central and to stay logged in with the previous account. here are step by step how to do that on several browsers.

Google Chrome

  1. Open Chrome
  2. At the right top corner you will see three dots. Click on them.
  3. Select New Incognito Window
  4. Now you are in a new Incognito Window

Safari

  1. Open Safari
  2. Click File Menu
  3. Select New Private Window
  4. Now you are in a new Private Window

Firefox

  1. Open Firefox
  2. At the right top corner you will see three lines. Clcik on them
  3. Select New private window
  4. Now you are in a new Private Window

Edge

  1. Open Edge
  2. At the right top corner you will see three dots. Click on them.
  3. Select New InPrivate window
  4. Now you are in a new InPrivate Window

How to Clear Cache?

Maybe sometimes, some data will be saved in cache memory, and to fetch the latest versions of data and resources you may need to log out from the application and clear cache.

Here are tutorials how to do that on few browsers:

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